HydroJams™ Waterproof Phone Holder

30-Day Return Policy

Thank you for your purchase. We want you to be completely satisfied with your order. If you are not fully satisfied, we’re here to help.

Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include all original accessories and proof of purchase

Non-Returnable Items
Certain items are not eligible for return, including:

• Final sale or clearance items
• Personalized or custom-made products

Return Process
To initiate a return:

1. Contact us at [support@hydrojams.com] with your order number and reason for return.
2. Once your return is approved, you will receive instructions on how to send your item back.
3. Ship the item to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved:

• Refunds will be issued to your original method of payment
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges
We only replace items if they are defective or damaged.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will resolve the issue promptly at no additional cost to you.

Late or Missing Refunds
If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company—it may take some time before your refund is officially posted
• Contact your bank for processing times

Contact Us
If you have any questions about our return policy, please contact us at:
support@hydrojams.com